Payment & Refund Policies

1. The fees for VISAThing’s services shall be those specified on the website, including any indirect taxes, if applicable, that apply to the fees, and other fees charged by an issuing authority, all of which must be paid by you.
2. All the services of VISAThing™ must be availed directly from VISAThing™ and VISAThing™ authorized franchises directly or electronically. Prepayment of Service charges in full is mandatory for availing of any of the services.
3. Should you choose to purchase any of the services offered by VISAThing™, either electronically or through a third party; and wish to settle payment for that service by either cash, cards, bank transfer, internet banking, mobile banking, or other online payment gateways; you acknowledge that you agree to the VISAThing™ terms of services. You acknowledge that you are responsible for any additional fees that may be required to facilitate the visa processing or ancillary service including but not limited to fees in connection with translation, notarization or authentication, travel health insurance, and additional courier charge/conveyance for collection or delivery.
4. Payments made online for any of the services through an electronic payment gateway are subject to your agreement to the separate terms and conditions provided by the payment gateway facilitator. You must comply with the particular payment gateway-related terms and conditions before proceeding to online payments.
5. Payments made through an online payment system - through internet banking/electronic payment gateway/mobile banking may be subject to additional charges/tax associated with the payer’s payment account. These charges are outside VISAThing’s service charges.
6. Any issue with unsuccessful payment due to technical/banking network error must be communicated to the respective banking authority. VISAThing has no discretion and/or authority to resolve the issue.
7. VISAThing™ will not provide any service (including the lodgment of a visa application) until payment has been made to VISAThing™ in full for that service. VISAThing™ is not responsible for any repercussions of not providing the service in question.
8. VISAThing™ Service Charges and Visa Fees may change without prior notice.
9. As soon as the payment is received and a Tracking ID is generated, the client is deemed to have engaged with the service of VISAThing™. Our service is our professional advice, documentation processing expertise, and coordinated effort to provide logistics for processing documents from resident and non-resident authorities/embassies. Once the service has been engaged it cannot be returned, whether or not the client has changed his mind or no longer wishes to utilize it. If a client submits a refund request before the application/documents have been dispatched/processing has been commenced, they may be entitled to a partial refund subject to the discretion of VISAThing™. If the refund request is verified as legitimate by VISAThing™ administration, the customer may be entitled to receive a partial refund as per the following table mentioned below.
10. If a client pays to avail of consultancy service to VISAThing™ to assess documents/ prepare a visa application pack or any other service in connection with lodgment and changes their mind, the fee is non-refundable. In some cases, a credit for the balance of the fee paid (after an assessment of costs for work carried out to date) may be put towards a future visa application for the client.
11. Should you withdraw a visa application that you have kept on hold for a period longer than 3 months, even if that application might have never been submitted to the Immigration Authorities will be excluded from our visa application system and no further service will be commenced on it.
12. VISAThing™ operates a strict no-refund policy for all ancillary services/products. In cases of unsuccessful submission attempts/withdrawal of service, only the visa fee will be refunded. The refund must be made to your bank account.
13. No refund is forthcoming for any fees paid to VISAThing™ where the visa application has been lodged to the Immigration Authorities regardless of the reason for withdrawal.
14. For short-stay business and tourist visas, VISAThing™ may apply and pay for a Double or Multiple entry visa on the Client/Service Recipient's (s) behalf, yet the embassy may decide to grant a Single-entry visa. The decision to grant a Single-entry visa remains solely with the embassy/consular office and VISAThing™ does not have any discretion over this. No refund of the visa fee will be applicable.
15. We reserve the right to update or modify the Payment and Refund Policy from time to time. Any changes will be effective immediately upon posting on our website or notifying you through other means of communication.

Event(s)Add-on serviceService FeeVisa FeeVAT/Tax
Withdrawal is requested by 6.00 pm on the same day the tracking is generated and no service is commenced60%100%0%
Withdrawal is requested after 1 business day; tracking is generated; before any service is commenced40%100%0%
Withdrawal requested after 1 business day; after Home Ministry Approval is arranged0%100%0%
Withdrawal is requested after Home Ministry Approval is arranged and Document/Profile Assessment is completed0%100%0%
Withdrawal is requested after Document Processing is completed0%100%0%
Withdrawal requested after Passport Dispatch arrangement is made0%100%0%
Withdrawal is requested after the passport and documents are dispatched0%100%0%
Withdrawal is requested after the passport and documents are awaiting appointment or submission0%100%0%
Withdrawal was requested due to the client’s decision to change destination/serviceAdjusted100%0%
Withdrawal is requested after the passport and documents are submitted0%0%0%
Withdrawal was requested after the application couldn’t be submitted/completed due to visa office’s decision0%0%0%
Withdrawal was requested after the application couldn’t be submitted/completed due unavailability of an appointment0%0%0%
Withdrawal is requested after the visa decision is not approved by the visa office0%0%0%
Withdrawal is requested after the e-visa application has been lodged electronically0%0%0%
Withdrawal is requested after the e-visa application is paid electronically0%0%0%
Notarization, Insurance Policy0%100%0%

[Note] Our Payment and Refund Policy is an integral part of our overall Terms and Conditions. By making a payment or requesting a refund, you confirm that you have read, understood, and accepted all the terms outlined in this policy.

If you have any questions or concerns about our Payment and Refund Policy, please do not hesitate to contact our customer support team before proceeding with any transactions. Your satisfaction and understanding are essential to us, and we are committed to providing exceptional service throughout your journey with us.